TERMS & CONDITIONS (Domestic Tours Package)

ALL THE PASSENGERS ARE HEREBY ADVISED IN THEIR OWN INTEREST TO READ ALL THE TERMS AND CONDITIONS CAREFULLY AS THEY WOULD BE BOUND BY THEM

TOUR COST INCLUDES
1. All road journey by super deluxe 2 X 2 coach in group tour booking
2. Twin sharing accommodation in 2 / 3 /  4 Star Hotels as per itinerary.
3. Meals, Coach Tours, Transfers, Entrance Fees, Surface Transportation & Sight Seeing as mentioned in the Itinerary
(Special arrangements for Jain Food on Request.)
4. Services of Ace Tours Tour Manager or Local Representative.
5. Pre - departure get-together in hotel (for selected long Group tours only)

TOUR COST DOES NOT INCLUDES
1. Any Airfare / Train Fare
2. Personal Expenses such as Drinks, Mineral Water, Tips, Laundry Charges, Telephone Calls, Porterage Charges, boating, horse riding, heater, water sports, Usage from Mini Bar from the Hotel Rooms, all items of personal nature and food, drinks not forming part of the group menus, Etc.
3. Any increase in the airfare / taxes/routing charged by the airlines on your ticket (presently calculated at 01 September 2012).
4. Cost of Optional & Add-On tours unless mentioned otherwise.
5. Any other expenses which is not specifically included in the “Tour Cost Includes”
6. Meals during Air / Train / Road journey.
7. GST.
                                                 
SPECIAL NOTES
*The Group / Escorted Tour will be operated, subject to a minimum of 25 full paying adult passengers traveling together. In the event that the group size is less than 25 adult passengers, you will be given an option of traveling on an FIT basis, by paying an additional FIT Supplement. The Tour will be conducted on a seat-in-coach basis for a group strength of 2- 24, without the assistance of a Tour    Escort. FIT itinerary may differ from group itinerary.
*Once the Hotel  is confirmed, date change penalty cost will be applicable. Our sales officer will advise you the amount at the time of making the date change.
*Some Hotels like Taj Group of Hotel or many other hotels during high season will demand for 100% payment to confirm booking. In such cash you need to pay 100% amount to confirm the said booking.
* Any change / additional Govt. Service tax levied must born by the passengers.

CANCELLATION POLICY
> Should you wish to cancel your booking, you must notify us in writing only. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter at our end, since we can act only upon receipt of your notification. Please mention the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company.
> The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

 

CANCELLATION CHARGES
*Cancellation will be accepted in writing only / per person
1. 30 days prior to the date of departure Rs. 5000/-
2. 15 to 30 days prior to the date of departure of the tour 25% of the tour cost.
3. 05 to 15 days prior to the date of departure of the tour 50% of the tour cost.
4. Within 5 days prior to the date of departure of the tour 75% of the tour cost.
5. After departure of the tour 100% of the tour cost.

CANCELLATION / AMENDMENT BY COMPANY
> We reserve our right to amend or cancel a tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates /tours or you would have the option of traveling as individual travelers, not as part of the original tours.
> If the alternative date/ tour is not acceptable or you do not wish to travel as individual travelers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of forty five (45) days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.

OUR SCOPE OF SERVICE
We are Travel Agent and Holiday Organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider etc. that is engaged to provide you services during the course of your tour. We cannot be held responsible & shall not be liable, whatsoever for any dissatisfaction, loss of life / property, death, damages etc. Caused due to act or default of such service providers, their employees or agents and also for any consequences arising out of natural calamities, strikes, breakdown and facilities, accidents, negligence, delay in services of all concerned and for any act of omission or inconveniences caused in connection with the travel facility etc. We shall not be responsible for any loss / damage / claim / financial compensation and any liability in any form / in any respect and on any account whatsoever. It is advisable to take comprehensive insurance including illness, accidental or any other events.
Therefore, please carefully note that:
1. You will need to adhere to conditions, rules and regulations of each service providers. For instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can carry. You will need to check the hotel rules to check what the mealtimes are, at which you should make yourself available. The company is not responsible for the consequences if you breach such rules and regulations.
2. If you cause any injury / damage affecting to the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same.

GENERAL NOTICE REGARDING BOOKING
Please read carefully & understand the contents of the Tour Brochure / Itinerary, Terms & Conditions, How to book rules, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking.  To effect the booking, we may require you to sign the Booking Form and such other documents as may deem fit including (without limitations) the Term & Conditions, ‘How to book’ rules, ‘Price Grid’ (collectively Booking Documents).Upon executing the Booking Documents and on payment of the prescribed non-refundable interest-free booking amount, a binding contract shall come into existence. We advise you to ensure, before making a booking that you have and or will be able to provide all the required valid and genuine documents and qualification to enable you to apply for required Visa, Insurance etc. Please go through our web site and check from our staff to ascertain the required documentation.

 

ONE / SOME MEMBER(S) MAY SIGN BOOKING DOCUMENTS ON BEHALF OF A GROUP
In case of one or more but not all tour participants named in the Booking Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf assuming full responsibility and accordingly it shall be deemed that all such tour participants have signed the booking documents.

FRANCHISES / PSA / TRAVEL AGENT CAN SIGN THE BOOKING DOCUMENTS ON YOUR BEHALF
Where tour participants are booking through a Franchises / PSA / Travel Agent, if such Franchises / PSA / Travel Agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour participants named in the Booking Form assuming full responsibility. It shall be deemed and construed that all such tour participants have duly authorized the said Franchises / PSA / Travel Agent to sign the Booking Documents on their behalf.

CONTRACT SUBJECT TO SIGNATURE & PAYMENT
Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and received by the Company and the Company has also received the specified non-refundable interest free booking amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule the company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the brochure. Any payment that you make to Franchises / PSA / Travel Agent would not constitute payment to the Company until the same is remitted to the account of the Company.

BALANCE PAYMENT
Your balance payment of the tour cost becomes due 30 days prior to departure date of the tour booked. This balance payment has to be made 30 days prior to departure date of the tour. If the booking is accepted within 30 days of the date of departure of the tour, the entire tour cost has to be paid upfront. A delay in payment of your tour cost (part payment or full Payment) can result in a delay in issuing your tickets which are necessary to facilitate your visas processing. We may treat such delay as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule. We reserve the right to amend the prices published in this brochure and on the website and to adjust our charges based on various factors including currency fluctuation, fuel price rise, travel arrangements, Special / High season / Week Ends surcharges levied by the suppliers, hike in government taxes or any other taxes or in visa fees and or any reason etc before the date of departure. All such increases in price must be paid for in full before your departure.

LIABILITY
Please go through the Terms & Conditions carefully to understand your rights, risk, responsibilities and the extend of our liabilities. As earlier stated, being tour organizer, we will not be liable to you for any losses, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency additional expenses etc incurred by you or for any direct , indirect , consequential losses and / or damages or any kind of suffered by you howsoever caused arising out of any act, omission, default of any contractor / supplier or any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the tour package etc. In view of this, please note that we shall have no liability in the following circumstances (amongst others):
• Failure on the airline / railways to accommodate passengers (despite having confirmed tickets) or cancellation, change of route, delay of Flights / Trains.
• Overbooking of seats /rooms by the Coach Supplier /Hotel.
• Loss or delay of baggage by airline / coach /cruise / train.
• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and or damage or any king of theft howsoever caused.
• Rudeness or unprofessional behavior of staff of airline / railways /hotel etc., Quality / quantity of meals, facilities given etc.
• Any kind of service denial or deficiency by any contractor / supplier.
> Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour holiday. Further, under no circumstances shall we have any liability in respect of any indirect, special or consequential losses whatsoever.
> As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable for the same in any manner
> We shall not be responsible and or liable for any damages caused to you due to reasons beyond the control of the company (Force Majeure / Vis Majeure). Any overstay expenses due to delay or changes in flights / ships/ trains/ bus or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew etc., or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same .
> We are not liable for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour. > The immunities provided under this contract to the Company shall be available to the Company’s manager, including Tour Managers, Employees, Servants and agents but not to the contractors / suppliers selected the Company.
> Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking / Travel.

AIR TICKET DATE CHANGE BEFORE DEPARTURE
> If you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the market airfare for the changed sector. The same will be quoted by us to you on your request. Over and above this you will also be required to pay an ‘Airline Seat Rebooking and Reservation Fees’ of Rs. 2,500/- or amount as applicable per person per sector per change depending on the airline (subject to availability of seats and ticket validity.
> Please note that you will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and / or to your next destination when your tour ends. We shall not be liable to refund any amount to you in this regard.

DATE CHANGE AFTER DEPARTURE
It is absolutely necessary to have your return Train / Air Tickets confirmed prior to your departure. Don’t depend on Tatkal Train Tickets as you may not get confirmed Ticket under Tatkal Quota. For Air Tickets, If you wish to change the date of your return journey by air after departure, you will have to pay a “Change in Reservation Fees” if any directly to the Airline, subject to availability of seats in the same booking class. This fee may range between INR 750 to INR 3000 or more per person and we will not be responsible for the same.

NO REFUND FOR UNUTILIZED SERVICES
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilisation or under utilization of the tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill health, weather, external factors etc. As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others). There would be no refund if you fail to join the group at the commencement of the tour or join the group later or leave the group before culmination of the tour for any reasons.

FRANCHISE / AGENTS / EMPLOYEES NOT AUTHORISED TO CHANGE TERM
No person including any of our employees, agents or franchisees has the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance if any, given by any of our employees, agents, franchisees or any other person, whether given verbally or in writing / by email / by SMS or otherwise, which is contrary to the terms and conditions shall not bind us, in any manner.
MINIMUM PARTICIPATION
Tour specified in the brochure / website are operated subject to a minimum participation of paying adults participants. Minimum Participation for any Group Tour is 25 paying adults. If the participation is less than the minimum of paying adults, we reserve the right to amend, amalgamate, alter, vary or cancel a tour without incurring any liability to pay any compensation. If we decide to operate the tour with participation below the minimum stipulated or if you are required to travel as individual travelers (not as a group) we reserve the right to collect an additional pro-rata amount. In such cases you may not be provided certain services, which would have been provided in the group tour including the service of a tour manager and you may need to travel on an amended itinerary and services, such as transportation on a ‘seat in coach’ basis where the coach departures are at fixed times and routes etc. Or private small vehicle depending on no. of persons traveling in particular tour.

ITINERARY MAY CHANGE AT ANY TIME
We reserve the right to alter, amend, change or modify tour package & itineraries before or during tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of tour. If such changes /events occur during tour, our tour manager or local representative will inform you of the changes on the spot and we solicit your full co – operation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour participants.

YOU WILL NEED TO COMPLY WITH TOUR CONDITIONS
You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors / service providers such as hotels, airlines etc. You are responsible to register with the representative of the Company at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so. You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your coach, your meals etc. You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants or any other persons. If you misbehave or disturb the decorum of the tour we may have to terminate the tour. In such an event, no refund or compensation will be paid to the tourist and he / she will have to bear and pay the expense for his / her return travel. You shall not carry any item or object, the possession of which is forbidden by any law, rules or regulations. Nor shall you violate any other law, rules or regulations. Should any tour participant misbehave or violate any law, rules or regulations, we shall have the right to discontinue his participation and exclude him from the tour at his / her risk cost and expense. Should we suffer any damage or liability on account of a tour participant’s misbehavior, we shall be free to separately charge and recover our losses and expenses from him.

COACH & SEATING
> We generally engage air-conditioned / air-cooled luxury coaches but we are not responsible if the air-conditioning equipment malfunctions for any reason. On group tours, you are not allotted seat numbers as a seat rotation system is followed. You must follow the instructions of the Tour Manager in this regard.
> The coach drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules and timings are strictly adhered to by you so as to ensure that all the services can be duly provided. If you or any of your co-passengers misses any service due to unpunctuality, we shall not be liable to refund any amount. Further, we shall not be liable to refund any amount or pay any compensation / damages for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers.
> Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches. Please keep the coach clean to avoid discomfort to ourself and other tour participants.
> Please take care not to leave behind any property in the coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.

 

AIRLINES / RAILWAYS
We shall in no circumstances whatsoever be liable to you or any person traveling with you, for loss of baggage by the airline / or traveling by Train, failure to provide meal of your choice by the airline / Railways, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline / railways to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines / railways, flight/train delays or rescheduling, flight / train cancellation, changes of flight / train schedule or routing, change of airlines / trains mentioned at the time of booking etc. In these circumstances, we will not be liable for the injury, loss or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline / railways. Berth Nos. & Coach Nos. of Railway Tickets are allotted by the computer and therefore passengers have to accept as they are allotted.

MEALS
> Please refer to the itinerary in the brochure / website for details of the meals which would be served to you on the tour. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet. The same is at the sole discretion of the service provider. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. If you have any such special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and coach tours are not recommended.
> We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. At some places a meal allowance may be paid to you at our discretion to enable you to have a meal of your own choice.

HOTELS
The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall traveling time on the coach for the following day, the hotels may be chosen away from the city centre. Unlike other Sectors, most hotels in Himachal / Kashmir / North East Sectors do not have air conditioners or fans. Modern facilities such as attached toilets with shower are provided.  We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking rooms / rooms on the same floor etc. Some Hotels may not have room service facilities. We have mentioned the names of the Hotels for each tour in the brochure / itinerary, even though we reserve the right to change the same, if the accommodation is not available in the Identified / Specified Hotel for the particular package tour due to reasons beyond our control. We shall make all our best efforts to shift passengers to the Hotel maintaining / having more or less same standards. No refund will be allowed when we have provided alternative / similar accommodation.
> The check in time is usually 2 p.m. and check out time is usually 10 a.m. In certain hotels, though the check in time is 2:00 pm, you may have to wait for some hours till the rooms are cleared. The same is subject to change from time to time. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable. The rooms shall be allotted as per the check-in time of the respective Hotels, and they shall have to be vacated as per the check- out time of the Hotel.
> Please note that hotels in North East Sectors can have exceptionally small rooms unlike what you may have experienced in other Sectors.

SINGLE ACCOMMODATION
In case you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and / or your room partner are no longer willing to share a room.
Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to single room basis including the following: 1. Intended room partner was arranged by you. 2. Intended room partner was arranged by us for you. 3. No room partner was found available for you.

TRIPLE ACCOMMODATION
We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.

CHILDREN ACCOMMODATION
A child traveling for whom ‘without a bed’ charge has been paid would not be entitled to a separate bed in the hotel. In case ‘with bed’ charge has been paid for child & you decide not to avail such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on ‘without bed’ basis on the tour, this will be provided subject to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly.

PRIVACY OF INFORMATION
> We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary.
> You agree to let us photograph and / or video graph the tour and specifically you agree to let us photograph and / or video graph you in the course of the tour.  You agree to let us publish such photographs / video graph through all media including print media, websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs / video graph and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you that if you share with us any photograph and or video graphs taken by you during the tour, we would be free to publish such photographs and / or video graph through all media including print media, websites, letters, emails etc.
> We recommend that you register online so that we can send you updates and information on travel destinations. We try to maintain the privacy of the personal information.

YOU ARE RESPONSIBLE FOR YOUR TRAVEL DOCUMENTS & POSSESSIONS OF YOUR PERSONAL BELONGINGS
> You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise. If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible.
> If you have any tips, which you might want to share with us. Please send your Tip / Suggestions at our Registered Office Address as mentioned above or email us at info@acetours.in.
> On behalf of persons booked, I /We have read, understood & accepted the Term and Conditions, How to Book Rules, Brochure, Price Grid, Itinerary, Cancellation Policy & web pages, a copy of each which has been furnished to Me / Us. I / We being duly authorized by the said persons do hereby agree and accept the same for self and on behalf of the said persons.

PRIVACY OF INFORMATION
Please promptly inform your Tour Manager of any grievances that you may have and immediately follow this up by writing to us. This will enable us to promptly rectify all genuine grievances in real time. If you fail to do this, you will be deemed to have acknowledged and accepted the services of the Company in full satisfaction and you shall be deemed to have no grievance or complaint in that regard. You should communicate the grievance to the contractor on the emergency telephone number and adopt any of the following procedures provided that such communication should be made on a working day within working hours:1. By email at  - info@acetours.in, followed by the written communication to our registered office with a copy marked to the Independent Contractor, OR 2. In writing with a copy marked to the Independent Contractor at Our registered office.
Ace Tours, Customer Service, F 22/23/24, Jolly Arcade, Ghod Dod Road, Surat – 395007.  INDIA
Any complain made by you must be notified to the Company in writing within 15 days of the end of the tour. No Claim notified to the company outside this period will not be entertained and the Company shall incur no liability whatsoever in respect thereof.

LAW & JURISDICTION
> In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company.
> If the dispute is not settled by mediators within thirty (30) days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed in accordance therewith. The Arbitration proceedings will be in Surat. The arbitrator’s decision shall be final and binding on both parties. In case of any dispute concerning the award the courts in Surat alone shall have exclusive jurisdiction.
> This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Surat Only.

> As to the interpretation of the aforesaid terms and conditions, the final decision of Ace Tours shall be final and binding upon you.